Reference

plntogel Privacy Policy: What We Collect and Why

At plntogel, your personal data is handled with a clear purpose — we collect only what we need to run your account, process payments through DANA, OVO, GoPay…

Account data protectionDANA, OVO, GoPay & QRIS payment recordsCookie and session controlsData request within 30 daysIndonesia-applicable coverage

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What Data We Collect and How It Is Used

plntogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, phone number, and email address for identity verification. Payment details — including transaction references from DANA, OVO, GoPay, QRIS, virtual account and bank transfer rails such as BCA, BRI, Mandiri and BNI — are logged to process

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deposits and withdrawals and to resolve any payment receipt disputes. We also collect device and session data (IP address, browser type, login timestamps) to detect unauthorised access to your account. Gameplay records, such as rounds on Super Sic Bo or Rocket Crash, are retained to calculate
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payouts accurately and handle any account queries. We do not sell your personal data to third parties. All data use depends on local law, and our retention periods are set accordingly.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

How to Reach Us About Your Personal Data

If you want to access, correct, or delete the personal data we hold about you, our support team handles these requests directly.

Live Chat Start a live chat session from the account page to submit a data access or deletion request. Our agents are available around the clock, every day.

Email Support Send your data request by email and include your registered phone number so we can verify your identity before processing any changes to your account record.

WhatsApp Reach our team via WhatsApp for faster replies on payment data queries, including DANA, OVO, GoPay and QRIS transaction history tied to your account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at plntogel

We apply layered security measures across account access, payment processing and session management to keep your personal information safe.

Data Encryption

All account data, including payment references from OVO, GoPay and QRIS, is encrypted in transit and at rest so it cannot be read if intercepted.

Cookie Management

Session cookies track your login state and wallet preference. You can clear or block cookies in your browser settings; this does not delete your account data.

Account Security

Phone verification is required before account access is granted. Any unrecognised login attempt triggers an alert so you can act before your data is exposed.

Data Retention

We keep transaction records — including bank transfer entries via BCA, BRI and Mandiri — for the period required by applicable rules, after which they are deleted.

Third-Party Sharing

We do not sell personal data. Payment processors handling DANA, OVO, GoPay and QRIS receive only the transaction data they need to complete your deposit or withdrawal.

Data Request Process

Submit a written request via live chat or email to access, correct or delete your data. We verify your identity by phone number and respond within 30 calendar days.

Your Privacy Policy Questions Answered

These are the questions we hear most often about how plntogel handles personal data — covering account records, payment history, cookies and your rights to request changes or deletion, where local law permits.

We collect your name, phone number and email address for identity verification. Once you add a payment method, transaction references from DANA, OVO, GoPay, QRIS or bank transfer are also recorded to process deposits and handle any receipt disputes.

Payment references from DANA, OVO, GoPay and QRIS are stored only to verify that deposits and withdrawals cleared correctly. We share only the minimum data required with the payment processor to complete each transaction.

Yes. Submit a data access request via live chat or email with your registered phone number. We verify your identity and deliver your data summary within 30 calendar days, where local law permits.

Retention periods depend on local law. Transaction records — including entries via BCA, BRI, Mandiri and BNI — are kept for the period required by applicable rules, then securely deleted from our systems.

Yes, we use session cookies to keep you logged in and to remember your preferred wallet, such as DANA or QRIS. You can clear or block cookies in your browser settings without losing access to your account.

No. We do not sell your data. Third parties — such as payment processors for OVO and GoPay — receive only the transaction details needed to complete a specific deposit or withdrawal on your account.

Contact us via live chat, email or WhatsApp and include your registered phone number. After identity verification, we process deletion requests within 30 days, subject to any retention obligations that depend on local law.

plntogel Privacy Policy: What We Collect and Why

How to Reach Us About Your Personal Data

Data Handling, Cookies and Account Security at plntogel

Data Encryption

Cookie Management

Account Security

Data Retention

Third-Party Sharing

Data Request Process

Your Privacy Policy Questions Answered

01 What personal data does plntogel collect when I open an account?

02 How does the plntogel Privacy Policy apply to my DANA and QRIS transactions?

03 Can I request a copy of the personal data plntogel holds about me?

04 How long does plntogel keep my account and transaction records?

05 Does plntogel use cookies, and can I turn them off?

06 Does plntogel sell my personal data to other companies?

07 How do I request that plntogel delete my personal data?

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